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I have often had to come in to turn around projects, or been on the side lines and end up coaching in order to achieve a successful go live.  The mistakes that were often so obvious, they are worth stating.

  1. Do not be technology lead.  To be effective it is the combination of technology and humans that build new capabilities.  To do these take the people in the organisation and walk in their shoes.  One technique I used was to run movie theatre competitions, and each group would process map and act out the ideal processes.  Each group included techies and employees.
  2. Involve managers.  I have seen too many projects where managers were not involved.  This is a basic, but often it is not carried out.  A manager has so many tasks, so even if you are designing a process or interface, only they can make the right input so that it is successful.
  3. Don’t blame each other work as a team.  I’ve come into an environment where each team blamed each other, which was not productive and toxic.  As soon as I got the teams to start working together the project started to change and eventually went from Red to Amber.

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