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Living abroad you notice all kinds of what I call Glocal failures.  That's the want to localise but be global.  When you buy a new software, or even product and the automatic customisation of the language is in German, French or Italian and you may or may not get an English option.

In Human Capital Management (HCM) systems developers have to push Glocal in the business to employee space so how do they weight up agains the 8 factors often considered in the organisations needs?  This blog provides a high level assessment.

It all depends on your organisation, what countries you serve, the nature of your business, data, TOM, and IT landscape.

WorkDay and Success Factors are continually developing their applications, so this is an approximate evaluation is my own opinion in comparison between Workday and SuccessFactors as of the beginning of 2017.  

Self Service Adoption

Workday currently has more extensive mobile enablement which allows easier adoption. What should however not be underestimated is that the managers role is not HR.  The future pushes the Service Model to the manager and that needs to be correctly supported.

Self Service Adoption

Both SuccessFactors and Workday provide extensive self service for employee, managers and HR that are easy to adopt due to intuitive navigation within each function.  What should however not be underestimated is that the managers role is not HR.  The future pushes the Service Model to the manager and that needs to be correctly supported.

Business Services Integration

Business Services Integration

SAP delivers prepackaged standard SAP connectors and a local app development area for extensions, a bit like android or apples app developer hubs.  Standard platforms such as Boomi, Hannah, HI for the integration to core HR solutions and Payroll.

Workday also has standard connectors and tools for major systems that can be used as accelerators, integration is however more complex and costly for other business and local systems.

User Experience

User Experience

SuccessFactors is also highly rated for its look and feel, and ease of navigation by end users.  SAP offers most but not all functions on the mobile platform.  There is a  restriction for administrators on some functionality where mobile is not yet possible.

Workday is highly rated for its ease of use in several servility polls conducted by real end users, and is fully mobile enabled.

Localisation

Localisation

SuccessFactors by the end of Q4 had circa 80 country packs where local legal requirements are built in as standard, and in country resource maintain and push them to new package releases for you company.

Workday has a predominantly global outlook, with less flexibility for customisation.

Payroll

Payroll

SuccessFactors provide payroll coverage to 30+ countries, payroll is integrated with modules from local pay impacting data straight to the payroll provider.

Workday has payroll built in for 4 countries: US fully operational, UK, Canada and France are on release but not available yet to all customers.

Analytics

Analytics

SuccessFactors have the first level of data available, but full Business Insights is chargeable.  The cost and real application to business analytics still is a solution I look at with businesses on their ROI.

Workday full analytics comes as standard with fully drill-able insight.  The cost and real application to business analytics still is a solution I look at with businesses on their ROI.

Strategic Workforce Planning

Strategic Workforce Planning

SAP have a Strategic Workforce Planning model as well as extensions 'Enterprise Jungle' and 'FieldGlass' to manage the ever increasing agile and contingent workforce.

Workday supports strategic workforce planing across HR data and other systems

Application Management

Application Management

SuccessFactors allows you the grace of 2 release codes.  It alerts you to release change and new you try packs changes and implications.  Effort is still required to manage the impact.  This leads to often new roles in the Service Organisation e.g. managing the tool and it's impact.

Workday forces you to upgrade so planning, preparation and release effort is impacted.This leads to often new roles in the Service Organisation e.g. managing the tool and it's impact.

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