Viewing entries tagged
Human Capital Management

Meet the 4 Robots Populating HR

There are four different types of RPA, and the sophistication is increasing.  The disruption  of these technology will mean in the next 4 years these apps and or bots will be populating HR from hire to retire.

HR Innovation Failure. Who Forgot About the Documents!

Whilst the effectiveness of the process and user interface of the new Human Capital Management (HCM) Systems are impressive there is one area in HR that has been forgotten, and there is little we can do to get away from it.  One area I am always busy working on and improving is documentation!

The documentation in HR is kind of insane!  There are the: offer letters, contracts, employee data changes where legal documents are required, leavers documentation etc.  Each document requires data collection of both what is global and local data.  Data that needs to be collected and stored in the Global HR system, and data that is only needed for local systems e.g. for payroll or legal requirements.

Just take Russia where you have for example a Global Workday, but also C1 there are circa 26 additional local data fields to collect for a New Hire to become and employee.

The HCM systems that are being implemented have pros and cons in regards of their ability to deal with global and local data. However, none resolve the documentation challenge.  There are two contenders HotDocs and Escriba that integrate well with both SuccessFactors and Workday and resolve the following problem:

  1. Data reading from systems such as e.g. Taleo, SuccessFactors or Workday
  2. Collection of global and local data if outside of the system e.g. in recruitment
  3. Data validation to reduce down stream errors e.g. special characters
  4. Automate generation of a compliant, consistent and correct document 
  5. Effective dissemination for approval
  6. Effective retrieval of the document via electronic signature
  7. Write capability of taking the data collected to the HCM

When you consider the process, also consider the documents.  This will be an area of experience and effectiveness that can be greatly improved and more innovation is to come in the future to change the face of HR ;).




The Robots - Like The Boyfriend Who Doesn't Quite Cut it as Marriage Material

Typically in the Enterprise Innovation I work with two types of Robots 

Two types of robots #structured and #unstructured - I would marry neither ;)

Two types of robots #structured and #unstructured - I would marry neither ;)


1. Robots that a simple and only do and see exactly what I tell or show them.  Structured to structured data.

2. Robots that can learn and adapt, so I can show them something but they might just take 4 or 5 times to learn how to do the job. Unstructured to Structured Data.

Frankly, way back when I was a teenager I would accept that kind of man because well, you felt just being with someone was better than being alone, and you did not know any different.  In reality you wanted a partner who would grow with you and make you stronger, and in essence needed to be a bit more clever.  

In robotics, we are not quiet there yet, however, in the the business process world I wanted to use that analogy so we understood the big strides that are coming.

Levels 0, 1, 2 and 3

0. Level 0: Don't speed up a bad or ineffective process Eliminate and Optimise first

First before we even get to robotics, actually it is the last resort!

  • If we can eliminate wasteful processes and unnecessary tasks then we should do so.  We may even be able to optimise and automate what we already have.  The amount of systems I have seen where clients are not even leveraging the true potential is fascinating, and of course then we help them.
  • In HR even SuccessFactors and Workday require Organisation Change Management (OCM).  To leverage the connected power of Human Capital Management (HCM) systems, the content and integration needs to be there.  For example, if the manager wants to click on a potential person he or she can contact for a project or succession, then there needs to be integration with the global directory and telecoms infrastructure and in a global company there may be more than one provide.

Second example, if true power of the people is to be developed and unleashed then the following dimensions need to be part of the change, but are often underestimated or just technology led:

  • Performance definition
  • Potential definition
  • Job families
  • Goals
  • Competencies mapped to their dependencies e.g. job families
  • Learning content mapped to their dependencies e.g. goals, job families and competencies
  • Experience and exposure channels enabled to include mentoring and coaching across High Potentials

1. Level 1:  Structure to Structure data (The guy perhaps I Stayed friends with but I was never going to marry)

In HRO I am often looking at uipath robots to take structured data from an online form into the HCM system where the full suite for Success Factors or Workday is not applied, there is a local process outside the legal requirements or administration of tasks such as training administration.  Here again there may be an opportunity to leverage automation first e.g.:

  • I look at SAP SuccessFactors extensions as if it were my apple developer account, and look at if it makes business sense to automate that process, and applicability perhaps on a wider scale.
  • I look at integrations of automation in processes that take significant effort and have high volume and effort, but also localisation e.g. Time and Attendance with Kronos and Workforce.
  • I look at strategic importance of the employees, like contingent workers, which is an increasing footprint of employment, with app extensions like 'Enterprise Jungle.'
  • The good thing about SAP SuccessFactors is that by Q4 2017 it will have mapped 80 local country requirements in HR.  That enables the ability to standardise across large global organisations.

2. Level 2. Unstructured Data (The guy I thought was great, but not really as he never really grew me)

This kind of robot fulfils further needs.  So for example in a HR context:

  1. Complex terms and conditions that mean in a large organisation there are multiple formats.  This robot can sort and categorise data to make efficiency gains at the top end of the process, and speed up down stream processes later on.
  2. Invoices that are in multiple formats.  HR often handles a lot of vendors due to the invoices related to people.  It looks to understand the data and learn from it's mistakes

3. Level 3: Interpret, Dialogue, Probe, Make Decisions and Apply Intelligence (The guy I ended up marrying)

This kind of robot I have not seen in the HRO space yet.  We are making advances in Artificial Intelligence, chat bots, block chain, we chat (huge in APAC and already looking at in my uni project) and ITTT (If This Then That).  In my doctorate I have been experimenting with ITTT (If This Then That) technology in the Business to Consumer Space and applying it straight to an automation logic, but in the HR space this is where I am feeding my thinking through to new projects.  Currently, I am working on to 'Re Imagine HR.'

I am blessed to work for a truly innovative company that is pushing the boundaries and bringing innovation from the Business to Consumer and Business to Business arena to Business to Employees.

If anyone has experience and or exposure to their development into the third phase I would be excited to hear more.



11 Factors for Successful Talent Management

11 Factors for Successful Talent Management

  1. Get the foundations right.  What does success require in your organisation now.  Too often I see competency frameworks that are over complicated, not updated, or not flexible enough to be able to adjust to different cultural needs.  Talent is a mixture of performance and potential, so have a strong foundation to reflect on that.
  2. Regular reflection.  Forget just having an annual process.  We have always talked about regular feedback, but we drag managers through a yearly and often laborious process.  There is so much technology to hand like Rypple that allows for regular feedback.
  3. Think about what leadership you require.  What is your capability gap, what are your success factors?  There is no one right way to successful leadership.  Different companies require different things, some need to navigate in a mature environment and some need a tribe of leaders throughout the business to innovate.
  4. When you understand what you need think about where can I source that Talent.  In sourcing Talent don’t just stick to the same industry.  Your organisation might be going through points of pain now that another industry has faced in the past, or a different customer groups you want to attract.  For example, the maturity and decrease of subsidisation faced in the wind industry now could be compared to issues that ship builders or aviation manufacturers   Homogeneous mind-sets can come back to bite you.
  5. Where are your points of pain?  You will have different points of pain where it will hurt the delivery of your business goals.  A lot will depend on your budget.   It may not be possible to provide for the needs of all talent, you may have or want to differentiate your offering.  Do you need new talent for the future, or bench strength now because you have an executive board that will need successors in the near future?
  6. Do not undervalue experience and exposure.  Once you have identified the gaps think about what you have available that can expose your Talent to the required skills and capabilities to fill the gap.  There is great value in mentoring, coaching, the right projects and regular feedback.
  7. Owned by the CEO and the executive team.  Question the CEO and executive team on what are their business challenges?  Some may or may not translate into Talent problems, and some may be burning platforms.  In my experience there are often burning platforms, which give you the engagement of the right people.  Get sponsors on the executive board to own and define the problem, the outputs and the process of designing, building, implementing and maintaining the program.
  8. Built by the business.  The middle managers and team leaders should be involved in the design and build of the programme.  They will know what will work for them, what is practical and the collaboration increases the success of the program.  You can also engage employees in a pilot, which brings valuable feedback on language and cultural differences that need to be taken into account.
  9. Business Continuity.  The responsibility of the program should remain with the business.  HR should not take ownership, it will simply be seen as something that HR will manage we nominate the Talent, and then hand over to HR.  This will only give a short-term success to the program.

10. HR Facilitation.  HR needs to continually facilitate the process, inspiring leaders and having corridor conversations.  For example, if a leader is visiting APAC they could meet up with some of those on the Talent Pool so that they have a view of their people.

11. Measure.  Define the measures of success with the executive team.  Measures I have implemented before are bench-strength, time to recruit, cost of attrition and numbers at risk.  This facilitates regular conversations, actions and business continuity.

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